ITIL v3 Foundation Mini e-Learning Course – Service Operation

ITIL v3 Foundation Mini e-Learning Courses are developed for students to update their ITIL® skills and vocabulary based on the latest ITIL v3 Foundation syllabus.

Quint’s ITIL v3 Foundation Mini e-Learning Courses provides an effective and flexible learning environment for anyone interested in understanding the principles and core elements of the service-oriented approach to IT Service Management according to the ITIL® best practice framework. The courseware combines the flexibility of learning in self-paced and anytime-anywhere environment.

Our course combines the best of online interactivity, and engaging course design by employing sound instructional strategy and multimedia elements, practices and quizzes to provide an easy way for course participants to learn ITIL®, and eventually gain ITIL v3 Foundation certification.

The ITIL v3 Foundation Mini e-Learning Courses comprise of 5 lifecycle courses:

• ITIL v3 Foundation Mini Course – Service Strategy
• ITIL v3 Foundation Mini Course – Service Design
• ITIL v3 Foundation Mini Course – Service Transition
• ITIL v3 Foundation Mini Course – Service Operation
• ITIL v3 Foundation Mini Course – Continual Service Improvement

The 5 lifecycles are separated into individual mini courses to meet the demands of students who wish to have the option of learning specific courses instead of having to go through all 5 lifecycles in one e-Learning course.

Objectives

• Improvise and extend the processes taught in ITIL v2
• Identify the role of ITIL® Service Management (ITSM) in the business environment
• Identify the key concepts and activities related to each of the service lifecycles
• Identify the benefits and activities of implementing each of the service lifecycles
• Enhance and motivate specialized skills by offering specialized courses.

Target Audience
The ITIL v3 Foundation Mini e-Learning Courses are specifically designed for organizations with employees, as well as individuals, who prefer to learn at their own pace at anytime and anywhere. The target groups include managers and staff of IT service centers i.e. computer centers, help desks as well as application and project managers; business managers; and managers who are interested in acquiring the knowledge on ITIL best practices and ITIL certification.

Target groups that wish to enhance their understanding of a specific module or lifecycle, instead of going through all the 5 lifecycles in one course, should consider the ITIL v3 Foundation Mini e-Learning Courses as an option.

This course is also suitable for those who are searching for a supplementary or complementary tool to the classroom training. It can assist in further enhancing knowledge about ITIL v3 and is also useful for revision activities.

Those who seek professional certification in ITIL® should consider this course as an entry point to fulfill career requirements as well as career advancement. ITIL v3 Foundation certification is a gateway to other advanced ITIL® certifications.

Duration
This is a 3.5-hour flexible and self-paced learning courseware, where participants, upon registration are given a 3-month timeframe to learn at their own time and pace.

Prerequisites
There is no mandatory prerequisites, although experience in IT or related fields is recommended.